Frequently Asked Questions
Quick answers about tutors, Quran classes, pricing, safety, and more. Can’t find it?Contact us.
Last updated: September 5, 2025
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How do I create an account?How do I find a teacher?Can I book a trial lesson?How do I contact a tutor before booking?Are time zones handled automatically?Is the interface available in multiple languages?Do you offer Quran classes for kids?Do tutors provide materials or a curriculum?Are group classes available?What is a typical lesson length and frequency?How is progress tracked?Can I switch tutors later?How does pricing work?What payment methods are supported?Do prices include taxes and can I pay in my currency?How do I get receipts or invoices?Do you offer promo codes or scholarships?How long do refunds take to appear?What is your cancellation policy?Can I reschedule a booked lesson?What happens if someone doesn’t show up?I’m late — do I lose my session?What if my tutor cancels?Can I book a recurring series?How are tutors verified?Do you run background checks?How do I report an issue or concern?Why keep messaging on the platform?Should I pay outside the platform?Do you have community guidelines?Is my data secure?How do I delete my account or export my data?How do I manage email preferences?Who can see my profile?Do you support child or parent-managed accounts?Can I enable two-factor authentication?What tools are used for online lessons?How can I test my device before a session?What if I have connection issues during class?Which browsers are supported?Can I join from mobile?I’m not receiving reminders or emails — what should I do?
Getting Started
Tutors & Courses
Pricing & Payments
Bookings, Cancellations & Refunds
Safety & Trust
Accounts & Privacy
Technical Help
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